Refund Policy

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee from the date of your initial purchase. If you are not satisfied with the Service, you may request a full refund within 14 days of your first payment.

2. Eligibility

To receive a refund:

• Your request must be submitted within 14 days of your initial purchase
• The request must be made using the email associated with your account

No additional justification is required.

3. Subscription Renewals

Subscriptions automatically renew unless canceled before the renewal date. By purchasing a subscription, you agree that:

• the 14-day guarantee applies only to the initial purchase
• renewal payments are non-refundable

It is your responsibility to cancel your subscription before the next billing cycle.

4. How to Request a Refund

To request a refund, contact: support@exent.ai

Include:

• your account email
• date of purchase

5. Processing of Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

6. Abuse of Policy

We reserve the right to deny refunds in cases of:

• repeated refund requests
• abuse or misuse of the Service
• violation of our Terms of Use

7. Chargebacks

If you initiate a chargeback without contacting us first, we reserve the right to:

• suspend or terminate your account
• deny future access to the Service

8. Changes to This Policy

We may update this Refund Policy at any time. Continued use of the Service after changes constitutes acceptance of the updated policy.